To offer you the best prices for the Big Bad Wolf sale, we impose a non-cancellation and non-refundable policy for items sold.
In the event, a product is wrongly delivered or is defective, within 48 hours of delivery kindly email us at supporthk@bigbadwolfbooks.com. We will review the matter and provide the best resolution.
Upon receipt of the order, if you notice any damage to the packing, please report to the courier directly and get in touch with our customer service (supporthk@bigbadwolfbooks.com) within 48 hours of delivery. Kindly provide us with your order number and images of the box or parcel where it’s damaged. Our customer service team will look into the issue and revert.