Help Centre


The Big Bad Wolf Online Book Sale will begin on 1st July 2021 at 12.00 AM and end on 5th July 2021 at 11:59 PM.

From the date of your purchase, delivery will take approximately
15 to 21 business days.

Reasonable delivery charges will automatically be computed at the checkout page before you complete your order. Charges are based on local delivery rates only. There are no additional taxes or customs charges.

FREE SHIPPING is applicable with a minimum nett spend of HK$ 700 and above in a single order. It will shown automatically on your checkout page.

Once you have placed your order, you will receive the following email notifications confirming the status of your order.

1. Order Confirmation – Order Number Provided (Once Order is Captured)

2. Payment Confirmation – Invoice Provided (Payment Captured)

3.    Shipping Confirmation – Tracking number Provided (Ready to be Shipped)

3.    Order Has Arrived - Delivery will be scheduled soon.

You may also track your order by logging into your account and checking from the “Orders” section.

It is not possible to amend or cancel items. The Big Bad Wolf Online Book Sale is only of short duration, orders are processed and packed as quickly and efficiently as possible. Hence, please be sure to check through your cart carefully before making payment.

Cancellation of an order is not possible once it has been processed. Please be sure to check your email (inbox/junk/spam) to ensure you have not missed an order invoice before you proceed to make a new order. Should you still be unsure, you may email us at supporthk@bigbadwolfbooks.com.

If the status of your order indicates as “Pending”, it means that payment was not made or captured. To verify if your order was successful, we would recommend to check your email (inbox/junk/spam) to see if you have received an invoice.

Login to your account and click on “My Orders”. Once you see the order in question, click on “Reorder” on the far right. If you wish, you may add more items to your cart before you make payment. Please be sure to clear your cache and cookies before beginning this whole process.

Please do email us at supporthk@bigbadwolfbooks.com with details below and we will be happy to assist you:

1. Your registered e-mail address with BBW Online

2. The discount code that you have been trying to use.

Log in to your account and click on “My Order” to check on the status of your order. Alternatively, you may check your email (inbox/junk/spam) to view your order invoice. In the event you have not received the invoice or are unable to check on the status of your order, please do not hesitate to email us at supporthk@bigbadwolfbooks.com.

We have a huge selection of books and other items spanning a wide variety of categories and genres. To make it easy for you to browse, you can navigate using one of two ways:

Search Field:

Enter a book title, author, keyword or ISBN into the Search field found at the top of our webpage and then press the 'search' button (magnifying glass icon).

Categories:

An extensive list of categories and sub-categories can be found at the top of the webpage, with drop-down menus. Just move your mouse pointer and click on the categories or sub-categories you want.

That isn’t possible as the Big Bad Wolf Online Book Sale does not take special orders at the moment.

The most likely reason is that there are books in your cart that are “Out of Stock”. You will need to remove the out of stock books and then proceed to “Checkout”.

Please bear with us. Our customer service team will respond to your enquiry within 24 hours.

You will be entitled to on-going attractive discounts and promotions.

In order to change the information in your account you will need to Log In to your account and click on Profile. You will then be able to change your information from that page onwards.

For a quick checkout experience, please ensure that you are logged in before placing an order. Once logged in:

Step 1: Select the Book of your choice

Step 2: Click on the ‘Add to Cart’ icon

Step 3: Click the Shopping Cart Icon

Step 4: Confirm the details of the item(s) you have ordered

Step 5: Key in your user-ID and Password.

 

a)  Shipping Address

b)  Shipping Method

c)  Payment Method

d)   Proceed to ‘Checkout’

You may continue to shop and add as many items as you wish to your order, as long as you have not proceeded to Checkout and made payment. Unfortunately, we are unable to combine orders or add items to an order once it has been paid for.

Upon receiving your order, we will send you a notification email. In the unlikely event that we are unable to fulfil your order for any reason, we will notify you and process a refund for you.

We suggest that you complete your purchase as soon as you have placed your items in your cart as all items are available only “While Stocks last”. We are unable to guarantee that your chosen items will still be available later.

Please try refreshing your browser and clearing your cookies and cache. If the problem persists, please email a screenshot to supporthk@bigbadwolfbooks.com so that we may assist you further.

Yes, notification emails will be sent to you confirming the status of your order once you have placed it. The emails that you will receive are:

1. Order Confirmation – Order Number Provided (Once Order is Captured)

2. Payment Confirmation – Invoice Provided (Payment Captured)

 3. Shipping Confirmation – Tracking number Provided (Ready to be Shipped)

As our online store is set up to process your orders quickly and efficiently, we regret that your delivery address cannot be changed. Please be sure to enter a complete address upon your checkout.

The modes of online payment that we accept are:

• Credit Cards (VISA, MasterCard and UnionPay)
• E-Wallets (Alipay)

Big Bad Wolf Books Sdn. Bhd. will manage the customs clearance procedure. If there is any need for documents, we will contact you.

We will email the tracking number that will enable you to check the status of your
order on the respective courier company’s website.

Logistics Worldwide Express (LWE): https://www.lwe.asia/tracking/track

In the unlikely event that you do not receive your order within the specified delivery period, please check with the relevant courier company or by contacting us at supporthk@bigbadwolfbooks.com with the details.

We regret that our courier partner company only schedules deliveries weekday, from Mondays to Fridays with no delivery on Public Holidays.

Please contact the relevant courier company and provide your tracking number for them to investigate and revert to you accordingly. If at all there is an issue that persist, please do not hesitate to email us at supporthk@bigbadwolfbooks.com

Please notify us via email at supporthk@bigbadwolfbooks.com and include the following information. We will investigate and keep you advised accordingly.

1) Order Number
2) Photos of the damage item(s)

In order to offer you the best prices at our Big Bad Wolf Online Book Sale, we strictly impose a non-cancellation and non-refund policy on all items sold. However, should there be a discrepancy (please refer to the Refund Policy), https://hk.bbwbooks.com/pages/cancellation-refund-policy

We are unable to cancel, combine or add items to an order once it has been placed. To avoid this predicament, we encourage you to spend as much time as you want shopping, deciding and checking the order before proceeding to Checkout to make payment.

For further assistance, please email us at supporthk@bigbadwolfbooks.com.

If you encounter any of these issues, please try refreshing your browser, clear cookies and cache. If the problem still persists, please email us at supporthk@bigbadwolfbooks.com. Please include a screenshot of the error in your email for us to be able to assist you further.

Please clear your cache and cookies and try again. Should this issue persist, please do not hesitate to email us at supporthk@bigbadwolfbooks.com. Please include the details below so that we can assist you efficiently.

1. Screenshots/Images of the issue or error.

2. The browser that you are using, i.e. Chrome, Internet Explorer, Mozilla Firefox, etc.

3. The device that you are using, i.e. IOS or Android.

Promotion mechanics is set as per below:

- Buy any two (2) Little Hippo books/puzzles at HKD30.

- Valid for selected Little Hippo book/puzzle collection
only and excludes Disney titles.

- Customers must select two (2) Little Hippo books
to be eligible for the “Buy Any 2 Magical Books at HKD30” promotion. 

- Valid with other promotions and coupon codes.

- Available while stocks last during the BBW Hong
Kong Online Book Sale from 1st – 5th July 2021.

- Big Bad Wolf reserves the rights to amend the Terms &
Conditions of this promotion at any time without prior notice.

Promotion mechanics is set as per below:

- Buy any three book titles from the Mad for Maths
collection for the price of two (2) books at HKD32.

- Promotion is valid for selected Mad for Maths book
titles collection only.

- Customers must select three (3) Mad for Maths books
to be eligible for the “Buy 3 Books for the price of 2 at HKD32” promotion.

- Valid with other promotions and coupon codes

- Available while stocks last during the BBW Hong
Kong Online Book Sale from 1st – 5th July 2021.

- Big Bad Wolf reserves the rights to amend the Terms &
Conditions of this promotion at any time without prior notice.

Promotion mechanics is set as per below:

- Buy any Montessori Book + Kit set from the Montessori
collection for HKD50.

- Promotion is valid for selected Montessori book and
kit titles collection only.

- Customers must select a Montessori book and a
Montessori kit to be eligible for the “Buy Any Montessori Book + Kit Set for HKD50”
promotion.

- Valid with other promotions and coupon codes.

- Available while stocks last during the BBW Hong
Kong Online Book Sale from 1st – 5th July 2021.

- Big Bad Wolf Books reserves the right to amend the Terms & Conditions of this promotion at any time without prior notice.

- Buy any three (3) book titles from the White
Star collection for the price of two (2) books at HKD32.

- Promotion is valid for White Star book titles collection only.

- Customers must select three (3) White Star books
to be eligible for the “Buy 3 Books for the price of 2 at HKD32” promotion.

- Valid with other promotions and coupon codes.

- Available while stocks last during the BBW Hong
Kong Online Book Sale from 1st – 5th July 2021.

- Big Bad Wolf reserves the rights to amend the Terms &
Conditions of this promotion at any time without prior notice.

- Get 5% off the total
purchase with a minimum net spend of HKD500.

- Discount value is capped at HKD25 at the maximum.

- Promotion is only applicable when the coupon code BBWHK5% is applied during checkout and can only be used once per transaction.

- All coupons are non-refundable and not exchangeable for cash or equivalent value.

- Valid with other promotions but not stackable with other coupon codes.

- Valid from 1st July 2021 for a
limited time only during the BBW Hong Kong Online Book Sale and not valid at other
online marketplace.

- Big Bad Wolf reserves the rights to amend the Terms &
Conditions of this promotion at any time without prior notice.

- Get 10% off the total purchase with a minimum
net spend of HKD1,000.

- Discount value is
capped at HKD100 at the maximum.

- Promotion is only applicable when the coupon
code BBWHK10% is applied during checkout and can only be used once per
transaction.

- All coupons are non-refundable and not
exchangeable for cash or equivalent value.

- Valid with other promotions but not stackable
with other coupon codes.

- Valid from 1st July 2021 for a
limited time only during the BBW Hong Kong Online Book Sale and not valid at other
online marketplace.

- Big Bad Wolf reserves the rights to amend the Terms &
Conditions of this promotion at any time without prior notice.

- Get free shipping with a minimum net spend of HKD700.

- This promotion is only applicable for deliveries
within Hong Kong.

- No promotion code is required. Free shipping
will be automatically applied at checkout when a customer made a net spend of HKD700
and above.

- Net sales is calculated after all sales discounts
and promotions have been subtracted from the gross sales amount.

- Valid from 1st – 5th July 2021
during the BBW Hong Kong Online Book Sale.

- This promotion is not intended for bulk
purchases or businesses. Kindly email to wholesale@bigbadwolfbooks.com for bulk purchase enquiries.

- Once the order has been placed, delivery will
take approximately 21 business days.

- Big Bad Wolf reserves the rights to amend the Terms &
Conditions of this promotion at any time without prior notice.

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